FollowUpWell
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Stop losing thousands of dollars to forgotten follow-ups.

FollowUpWell automatically follows up with your customers at the right time — bringing back the ones you might have otherwise lost, so you can focus on doing what you do best.

Request an invite → See how it works
A receptionist at a dental practice, having just finished a call
See a real follow-up Phone · WhatsApp · Email

01 / 03 Dental · Phone

A patient needed a crown. They forgot. We followed up.

Northside Dental Phone
  • Ana visited in January.
  • Dr. Shah recommended a crown.
  • Ana never booked it.
  • 3 months later, FollowUpWell called her.
FollowUpWell · Automatic callon the phone · 01:12

“Hi Ana — Dr. Shah recommended a crown during your January visit. Would you like us to find you a time?”

Ana

“I kept meaning to call. Is Thursday afternoon possible?”

Booked: Thursday, 4:00 PM$2,150revenue

02 / 03 Auto repair · WhatsApp

A customer said no. Then forgot. We checked back.

CarFix Auto WhatsApp
  • Marcus needed new brake pads.
  • He decided not to do it.
  • 11 weeks later, he still hadn’t come back.
  • FollowUpWell sent him a WhatsApp.
FollowUpWell · Automatic WhatsApp

“Hi Marcus — during your last visit, we recommended replacing your front brake pads. Would you like to get that taken care of this week?”17:42 ✓✓

Marcus

“Honestly I forgot. Can I drop it Saturday?”17:49

Booked: Saturday, 9:00 AM$940revenue

03 / 03 Home services · Email

They got an estimate. Then went quiet. We followed up.

Arbor Roofing Email
  • Dana asked for a roof estimate.
  • Arbor Roofing sent it.
  • Dana never replied.
  • 84 days later, FollowUpWell sent an email.
FollowUpWell · Automatic email

SubjectYour roof replacement estimate

“Hi Dana — we sent your roof replacement estimate in March. Is this still something you’re considering?”

Dana

“Yes! We assumed you’d forgotten about us.”

Job booked: Crew scheduled for the 22nd$7,200revenue

Already in your records

Your next customers might already be in your records.

People say:

“I'll think about it.” “I'll get back to you.” “Maybe next month.” “Let me check and call you.”

Then everyone gets busy. FollowUpWell finds those customers and follows up with them automatically.

What's sitting in your records right nowExample data
Northside Dental / Dental Crown recommended, never booked
no contact · 5 months Ready to follow up
$2,150potential
CarFix Auto / Auto repair Brake repair declined
no contact · 11 weeks Ready to follow up
$940potential
Arbor Roofing / Home services Estimate sent, no reply
no contact · 84 days Ready to follow up
$7,200potential
Bayview Salon / Salon Hasn't come back
no contact · 6 months Ready to follow up
$85per visit
$10,290in potential business sitting in just four example records. FollowUpWell finds people like these and follows up for you.

How it works

Set it up once. It keeps following up for you.

01 Find the customers you forgot to follow up with

FollowUpWell looks through your customer records and finds people who never came back, never replied, or never finished what they started.

Example“Ana was told she needed a crown. She never booked it.”
02 Understand what happened

It looks at the customer's history and figures out what needs to happen next.

Example“Ana hasn't come back in months. Someone should check in.”
03 Follow up for you

FollowUpWell sends the right message by phone, WhatsApp, or email.

Example“Hi Ana — would you like us to find you a time?”
04 Bring your team in when needed

If the customer has a simple question, FollowUpWell can keep the conversation going. If they need your team, it hands the conversation over.

Example“Ana asks about payment plans → your team takes over.”

Why it matters

Most customers don’t say no. They just get busy.

Someone says they'll think about it.

Then they get busy.
You get busy.
And nobody follows up.

That's how good business disappears.
FollowUpWell finds those unfinished conversations and gives them another chance.

1practice
436visits
13months

What we found: a lot of treatments that were recommended were never followed up.

One practice, one set of records. Not an industry average.

A front-desk manager working through paperwork and a phone at a desk
“I know there are people we should have called.”— Every owner, every quarter

Trust

It knows when to follow up — and when to leave it alone.

FollowUpWell looks at what happened before it sends anything.

Clear

The customer hasn't replied and the next step is obvious.

→ Follow up.

Unclear

The information doesn't make sense, or there's not enough to go on.

→ Don't send anything.

Sensitive

The customer is upset, in pain, or needs a human decision.

→ Send it to your team.
No made-up facts No made-up prices No pretending to be your staff See everything it sends and does

What it understands

It remembers what happened. So you don't have to.

FollowUpWell looks for customers who need another touch.

A treatment was recommended but never booked.
An estimate was sent but never accepted.
An appointment was missed.
A customer said, “I’ll come back later.”
A customer is due for another visit.
A customer stopped replying.

If a customer was left hanging, FollowUpWell can find them.

Who it's for

Built for businesses that depend on repeat customers.

DentalBring back patients who never booked treatment, missed an appointment, or are due for another visit.
Auto repairFollow up on repairs customers declined, estimates they never accepted, and service they're due for.
Home servicesFollow up on quotes and estimates that went quiet.
Med spas & wellnessBring back customers who had a consultation, treatment, or visit but never returned.
SalonsFollow up with customers who haven't rebooked.
VeterinaryFollow up on procedures, vaccinations, and visits that still need attention.

We're starting with dental. The problem exists anywhere customers don't always come back on their own.

Private beta

Find out who's still waiting to hear from you.

Give us your customer records. We'll show you the customers you may have forgotten about, what happened, and how much business may be sitting there.

Before anything is sent, you see it first.

No automated messages are sent without your approval.

Request received.

We'll be in touch and show you what's sitting in your records first.